Zaka iya reporting bankunan da kake ajiye kuɗaɗenka a ciki zuwa ga CBN idan kaga suna cire maka kuɗi ba bisa ƙa'ida ba, batareda kayi wani abu ba..
Idan kaga ana cire maka wasu charges hakanan batareda dalili ba, ko kuma aka cire maka wasu manyan kuɗaɗe, kayi Complain sau da yawa amma bankin naka sunƙi su saurare ka, to In Sha Allahu ga mafita cikin sauƙi..
Mun riga da mun sani sau tari idan haka tafaru damu sai munje banki sau fiye da 10 muna complain amma a dinga yi mana yawo da hankali ko kuma idan katura Complain ta Email sai a barka da Robot ya dinga baka amsar da ba ita ka tambaya ba.
Haka zalika masu amfani da bankuna irinsu Opay, Palmpay, da sauran mobile banking da CBN ta basu lasisi amma kuma basu da branch a jahar da kake, kuma bakasan hanyar miƙa masu complain ba, kai tsaye zaku rubuta takardar complain zuwa ga CBN.
Yadda abun yake shin dole ya kasance kasan yadda zaka tsara takardar Complain ɗin da kyau batareda kuskure ba, kayi turanci mai kyau a takardar sannan ka bayar da duk wani transactions details na fitar kuɗin da ake buƙata.
Idan zaka rubuta letter ɗin a wurin address zakayi addressing Director, Consumer Protection Department saboda aikinshi kenan kula da wannan ɓangaren bawai zuwa ga governor of cbn ba. Dole ka kula da wannan, sannan zaka iya zuwa har bankin CBN ka miƙa masu takardar, ko wane state sunada branch na CBN a nigeria, sai kaje branch na jaharku ka basu, ko kuma ka tura masu ta email ɗinsu kamar haka: cpd@cbn.gov.ng
Ga misalin yadda yakamata ka rubuta takardar ƙorafin kamar haka:👇
Wurin address naka, ka saka sunanka, adireshi, garin da kake, email address, lambar wayar da ka buɗe account ɗin da kuma kwanan wata.
Sai address ɗin wanda zaka tura koken zuwa wurinsa ya kasance kamar haka:👇
Director, Consumer Protection Department
Central Bank of Nigeria (CBN) Headquarters
-Anan zaka saka address na branch ɗin CBN dake jaharku idan cen zaka kai, idan kuma ta email ne zaka tura sai ka saka address ɗin na Abuja.
Subject: Unauthorized Deductions and Concerns.
Dear Director of the Consumer Protection Department,
I am writing to express my deep concerns and to formally lodge a complaint regarding unauthorized deductions from my bank account held at (Your Bank's Name). As a responsible customer, I believe it is essential to bring this matter to your attention in the hopes of seeking resolution.
Account Holder's Information:
Full Name: (Your Full Name)
Bank Account Number: (Your Account Number)
Details of the Unauthorized Deductions:
1. Date of Unauthorized Deduction: (Specify Date(s))
2. Amount Deducted: (Specify Amount(s))
3. Description of the Deductions: (Provide Details)
I have been experiencing unauthorized deductions without any prior notice or explanation from (Your Bank's Name), and these deductions have amounted to a significant financial loss for me. These actions have raised concerns about the transparency and compliance of my bank with banking regulations and consumer rights.
I understand the importance of financial security and adherence to the regulations and guidelines set forth by the Central Bank of Nigeria. As a diligent customer, I believe it is my right to have clear and transparent information regarding any deductions or transactions related to my account.
I kindly request your intervention and assistance in investigating these unauthorized deductions, as well as taking the necessary steps to rectify the situation and ensure that such incidents do not recur.
I am committed to providing any additional information or documentation that may be required for the investigation and resolution of this matter.
I eagerly await your prompt response and the resolution of this matter.
Sincerely,
(Your Full Name)
Shikenan In Sha Allahu, duk inda kaga na saka brackets sai ka cike shi ka saka abinda ake buƙata a wurin.
In Sha Allahu ƙasa da 24hrs zakaga kuɗinka sun dawo tareda baka hakuri daga bankin naka, irin wannan matsalar tana iya sakawa CBN ta dakatar ma banki da lasisin shi, dan haka basa wasa da saƙon da ya fito daga CBN.
Allah Yataimaka....
Post by Dr.) Salisu Abdurrazak Saheel